Cancellation & Refund Policy
Zoom Web Media believes in complete customer satisfaction and fair business. When a customer clicks on an "Accept" or "Agree" button (wherever applicable) or confirms the deal it is accepted that he/she is doing this (acceptance of all terms and conditions) in his/her full conscious state of mind. Then, once the order has been submitted it is accepted that he/she has read the policies thoroughly with full understanding of the same.
Zoom Web Media believes in helping, rather cooperating with its customers as far as possible. We follow this liberal cancellation policy. The customer/s agree to follow this points noted below to place proper cancellation request:
- All the cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping those products.
- Please note that there cannot be cancellation of orders placed on the Day/date of Delivery.
- No cancellations are entertained for those products/services that the Zoom Web Media marketing team has obtained on special occasions like Christmas, Easters, New Years etc. These are limited occasion offers and therefore cancellations are not possible.
- However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. The matter should be reported within 5 days.
- In case you feel that the product/services received is not as shown on the site or as per your expectations, you must bring it to the notice of Zoom Web Media customer service within 24 hours of receiving the product/services. The Customer Service Team after looking into your complaint will take an appropriate decision.
- All amounts owed by the client to Zoom Web Media for services rendered/products sold prior to the verified cancellation date must be paid in full. There will be no prorating for partial months throughout the Agreement. Due to account security and privacy concerns, all billing related questions and cancellation requests MUST be made in writing or via email.
- Cancellation requests will only be processed if made by the initial authorizing party and if received in writing. There will be no refunds of money for any cancellation requests made after 7 days from the date of order. For security and training purposes, all calls inbound and outbound through Zoom Web Media corporate offices are digitally recorded and the recordings form a part of the verbal contract between Zoom Web Media and the customer/client.
- Any cancellations done after the cooling off period by the client, for any reason whatsoever, will lead to a full payment of the agreed price and immediate termination of the contract, until otherwise mutually agreed between Zoom Web Media and the client.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
When customer/s buy Zoom Web Media services/products, the purchase is covered by our 30-day money-back guarantee. If the customer/s are, for any reason, not entirely happy with our product/services, Zoom Web Media may issue a full refund after analysis of and investigation on mutual cooperation with the customer. Zoom Web Media develops and sell software that customers use and Zoom Web Media has thousands of satisfied customers worldwide, and the support system is second to none. That is why Zoom Web Media can afford to back its services/product with this special guarantee. To request a refund, simply contact Zoom Web Media customer support team with your contact details within ninety (90) days of availing services or purchasing products. Please include your order/invoice number (sent to you via email after placing order) and optionally please tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of services delivered. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting services. Refunds are being processed within 21 days period.
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